• Slovenčina
  • Slovenčina
  • Terms& Conditions

    Last update: 9.6.2026

    Operator

    Anatomic s.r.o.
    Na Stráni 122, Žilinská Lehota
    010 01 Žilina
    Slovak Republic

    Company ID (IČO): 50457161
    VAT ID (IČ DPH): SK2120333688

    Registered in the Commercial Register of the District Court Žilina, Section Sro, Insert No. 66221/L

    E-mail: info@k2zilina.sk
    Phone: +421 948 255 307

    1. Subject of Sale

    Through the website www.k2zilina.sk it is possible to purchase, in particular:

    • gift vouchers,
    • entry passes,
    • time-based membership passes,
    • monetary vouchers.

    Vouchers constitute digital content supplied without a physical medium and are delivered exclusively in electronic form to the buyer’s e-mail address in PDF format.

    1.1 Relation to Other Services

    Courses, training sessions, children’s activities, and reservation services are governed by separate terms, conditions, and operational rules published on the website or within the reservation system.

    2. Conclusion of the Contract

    An order placed through the website constitutes a proposal for concluding a purchase contract.

    The purchase contract is concluded when the operator confirms the order by e-mail.

    By submitting an order, the buyer confirms that they have read and accepted these Terms and Conditions.

    3. Prices

    All prices displayed on the website are final and include VAT in accordance with the applicable laws of the Slovak Republic.

    The price stated in the order at the time of its submission is binding for the buyer.

    The operator reserves the right to change prices; however, such changes do not affect already confirmed orders.

    Promotional offers are valid until the date specified for the product or until available capacity is exhausted.

    4. Delivery (Digital Content)

    Vouchers are delivered exclusively in electronic form.

    After successful payment, the voucher will be sent to the buyer’s e-mail address as a PDF document.

    The standard delivery period is within 24 hours from receipt of payment.

    The operator shall not be liable for non-delivery caused by an incorrectly provided e-mail address or technical issues on the buyer’s e-mail provider’s side.

    Should you require a printed version of the voucher, please contact us at info@k2zilina.sk or by phone at +421 948 255 307.

    5. Payment Terms

    Payment is possible exclusively through the online payment gateway (payment card).

    Orders are processed only after successful receipt of payment.

    6. Validity of Vouchers and Membership Passes

    The validity period of vouchers, membership passes, and gift certificates is stated:

    • directly on the voucher; or
    • in the product description.

    7. Order Cancellation

    The buyer may request cancellation of an order provided it has not yet been processed or delivered.

    Cancellation requests may be submitted by e-mail to info@k2zilina.sk or by phone at +421 948 255 307.

    8. Withdrawal from the Contract

    If you are a consumer, you have the right to withdraw from a distance contract within 14 days from the date of its conclusion, without giving any reason, in accordance with applicable legal regulations.

    For products provided in electronic form (gift vouchers, membership passes, or other vouchers delivered by e-mail), the consumer acknowledges that:

    • the right of withdrawal expires once the service has been fully provided or the voucher has been redeemed;
    • if the voucher or membership pass has already been used (or partially used), withdrawal is only possible to the extent of the unused portion of the service.

    Consumers may exercise their right of withdrawal using the online form available at:

    Withdraw from contract

    or by sending a request to info@k2zilina.sk.

    9. Complaints

    The buyer is obliged to report any issues regarding delivery or functionality of electronically delivered products without undue delay.

    Complaints may be submitted via e-mail to info@k2zilina.sk.

    The operator will handle complaints within the time limits prescribed by applicable law.

    10. Personal Data Protection

    The processing of personal data is governed by a separate document entitled Privacy Policy (GDPR).

    The operator processes personal data only to the extent necessary for:

    • concluding and performing the contract,
    • processing orders,
    • complying with legal obligations.

    11. Special Provisions

    The operator reserves the right to refuse or cancel an order in the event of suspected misuse, fraud, or a technical system error.

    12. Final Provisions

    These Terms and Conditions are governed by the laws of the Slovak Republic.

    The competent courts of the Slovak Republic shall have jurisdiction over any disputes arising from these Terms and Conditions.

    The operator reserves the right to amend these Terms and Conditions. Any amendments become effective upon publication on the website.

    These Terms and Conditions become effective on the date of their publication.

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